Quality
At PoliLingua, we are committed to delivering the highest quality language services to our clients. We understand that accurate and culturally sensitive translations, interpretations, and other language-related solutions are crucial for businesses and individuals to succeed in today's globalized world. That's why we have established a comprehensive quality management system that encompasses every aspect of our operations.
Quality is the cornerstone of all we do at PoliLingua, and we leave no stone unturned in ensuring the highest standards. Our dedicated team of linguists undergoes rigorous training and follows strict quality assurance processes to ensure accurate and culturally appropriate translations, interpretations, and other language solutions.
Additionally, we conduct regular internal audits, utilize advanced language technology tools, and implement client feedback mechanisms to continuously improve our quality management system. With our unwavering commitment to excellence, you can trust PoliLingua to deliver projects of the utmost quality, tailored to your specific needs.
Our Quality Management System
PoliLingua's quality management system is based on international standards and best practices, such as ISO 17100:2015 for translation services and ISO 18841:2018 for interpreting services. We continuously monitor and improve our processes and workflows to ensure that we meet or exceed these standards.
We stand behind the quality of our language services with a 100% satisfaction guarantee. If you are not completely satisfied with our work, we will work with you to resolve the issue.
We also offer free samples and trials for new clients, so you can see our quality for yourself before committing to a project.
Our approach to maintaining superior quality:
- Qualified team - Our team of linguists, project managers, and quality assurance specialists are carefully selected based on their language skills, subject matter expertise, and industry experience. They undergo rigorous training and testing to ensure that they meet our high standards.
- Standardized processes - We follow a well-defined set of procedures and guidelines for each service we provide. These include project scoping, terminology management, translation memory usage, editing and proofreading, and client feedback management.
- Technology tools - We use state-of-the-art technology tools to support our language services, such as CAT (computer-assisted translation) tools, terminology management software, and quality assurance software.
- Quality assurance - We have a dedicated team of quality assurance specialists who review each project before delivery. They check for accuracy, completeness, consistency, and adherence to client requirements and industry standards.
- Continuous improvement - We regularly evaluate our performance and seek feedback from our clients to identify areas for improvement. We use this feedback to implement corrective and preventive actions that enhance our quality and customer satisfaction.
Our Quality Commitment
Quality is not just a set of procedures and standards for us, but a culture that permeates everything we do. Our team members are passionate about languages and committed to delivering the best possible language solutions to our clients. They are encouraged to share their knowledge and expertise with each other, and to learn from each other's experiences. We also foster a culture of continuous improvement, where everyone is encouraged to identify opportunities for growth and innovation. We invest in our team's professional development and provide them with the resources and tools they need to stay up-to-date with the latest trends and best practices in the language industry.
At PoliLingua, quality is not just a buzzword, but a fundamental principle that guides everything we do. We are committed to delivering the highest quality language services to our clients, and to maintaining a culture of excellence and continuous improvement. We invite you to experience our quality approach for yourself and to join us in our quest for linguistic perfection.
Do you need assistance?
We are here to support you in obtaining a relevant quote for complex document translation, website localization, PDF translation, software localization, and any other translation-related projects.
